Wouldnya know it? Hot on the heels of my recent management kickin’ (see previous post), along comes BHP with an announcement that they are buying back the homes of the Ravensthorpe nickel mine workers they laid off a couple of weeks back. The value of the homes had plummeted after BHP’s decision to abandon mining in the region, which they had previously flagged was guaranteed to prosper for at least 25 years.
Not only that – BHP are intending to provide financial support to businesses in Hopetoun and Ravensthorpe likely to suffer from the inevitable exodus of mine workers and their families. This doesn’t make them heroes. Shit, they are merely acknowledging their moral responsibility to the folk they misled with their 25 year mine guarantee assurances. But it’s something, at least, that they’ve taken some honourable action without the stimulus of legal action to help them on their way.
THEN, we have good ol’ Richard Branson’s response to the now-famous letter of complaint from a passenger about in-flight food during a Virgin flight from Mumbai to Heathrow. Evidently, Branson phoned his disgruntled client personally, apologised with a double topping of charm, and offered the bloke employment as a food and wine selector for future Virgin flights!
Mind you, looking at the passenger’s pic of the offending vittles, Branson’s shoe-shuffling charm offensive was very much required!
Anyway, that’s how it’s done, all you management bozos out there. There is always a win-win solution. And working to find it is always worth the effort.